PlanetPoints Code of Conduct & Receipt Rules
1) One person • One account • One device (yours)
You may only maintain one PlanetPoints account and use it for your own purchases.
Do not share your account, sell points, or operate multiple accounts on the same device. Violations can lead to suspension.
2) Receipt requirements
Your receipts only. Upload itemised receipts for purchases you made. Receipts from friends/family, your workplace/checkout terminal, or from third parties are not allowed.
Legible & complete. Receipts must clearly show store name, date, total, and line items.
Recent purchases. We only accept receipts within the last 14 days of the transaction date.
One-and-done. Each receipt can be submitted once—duplicates are rejected.
Reasonable limits. We may limit how many receipts you can submit in a given period to protect the system and prevent abuse.
3) Prohibited conduct (examples, not exhaustive)
Submitting fake, altered, or reprinted receipts, or editing items/prices to earn extra points.
Resubmitting the same receipt, sharing receipts, or using publicly posted/abandoned receipts.
Referral abuse (creating fake accounts or circular referrals).
Using emulators, bots, VPN/location spoofing, or other methods to manipulate the system.
Commercialising points (selling, bartering) or operating “receipt farms.”
Uploading receipts tied to your role as a store employee or from registers/self-checkouts not tied to your own transaction.
4) Reviews, reversals & investigations
We may review any submission and adjust or revoke points at our discretion if we detect errors or policy violations.
Accounts involved in fraud or abuse may be suspended or closed, and points cancelled.
During a review, we may request additional information (e.g., clearer image, order confirmation).
5) Points, rewards & changes
Points are promotional, have no cash value, and can be changed, limited, or withdrawn per program rules. We may update these rules and program features; the current version on our website/app always applies.
6) Reporting & appeals
Think we made a mistake? Contact support via Help > Support in the app with the receipt image and submission date.
We aim to resolve good-faith issues promptly; repeated or serious violations may not be eligible for appeal.
7) Privacy
We process receipt data to award points, prevent fraud, and improve the service. See our Privacy Notice for details.
You may only maintain one PlanetPoints account and use it for your own purchases.
Do not share your account, sell points, or operate multiple accounts on the same device. Violations can lead to suspension.
2) Receipt requirements
Your receipts only. Upload itemised receipts for purchases you made. Receipts from friends/family, your workplace/checkout terminal, or from third parties are not allowed.
Legible & complete. Receipts must clearly show store name, date, total, and line items.
Recent purchases. We only accept receipts within the last 14 days of the transaction date.
One-and-done. Each receipt can be submitted once—duplicates are rejected.
Reasonable limits. We may limit how many receipts you can submit in a given period to protect the system and prevent abuse.
3) Prohibited conduct (examples, not exhaustive)
Submitting fake, altered, or reprinted receipts, or editing items/prices to earn extra points.
Resubmitting the same receipt, sharing receipts, or using publicly posted/abandoned receipts.
Referral abuse (creating fake accounts or circular referrals).
Using emulators, bots, VPN/location spoofing, or other methods to manipulate the system.
Commercialising points (selling, bartering) or operating “receipt farms.”
Uploading receipts tied to your role as a store employee or from registers/self-checkouts not tied to your own transaction.
4) Reviews, reversals & investigations
We may review any submission and adjust or revoke points at our discretion if we detect errors or policy violations.
Accounts involved in fraud or abuse may be suspended or closed, and points cancelled.
During a review, we may request additional information (e.g., clearer image, order confirmation).
5) Points, rewards & changes
Points are promotional, have no cash value, and can be changed, limited, or withdrawn per program rules. We may update these rules and program features; the current version on our website/app always applies.
6) Reporting & appeals
Think we made a mistake? Contact support via Help > Support in the app with the receipt image and submission date.
We aim to resolve good-faith issues promptly; repeated or serious violations may not be eligible for appeal.
7) Privacy
We process receipt data to award points, prevent fraud, and improve the service. See our Privacy Notice for details.
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